Refund and Returns Policy

Last updated: 28 July 2026

1. Your legal rights

Nothing in this policy limits your statutory rights as a consumer.

If a product is faulty, not as described, damaged on arrival or does not conform to the contract, you may have the right to a repair, replacement, price reduction or refund under applicable consumer law.

2. Changing your mind about an online order

If you are a UK consumer buying online, you generally have the right to cancel your order within 14 days of receiving the goods without giving a reason.

After telling us that you want to cancel, you normally have a further 14 days to return the goods.

To exercise this right, email support@keptdaily.co.uk with:

• Your order number;
• The name and email address used for the order; and
• A clear statement that you want to cancel the order.

You may use the following wording:

I am notifying you that I wish to cancel my order [order number], placed on [date] and received on [date].

3. Sealed food supplements

For health and hygiene reasons, we may be unable to accept a change-of-mind return once a sealed food supplement has been opened.

This does not affect your rights if the product is faulty, damaged, not as described or does not conform to the contract.

4. Returning a product

We will provide return instructions after receiving your cancellation request.

For a change-of-mind return, you are normally responsible for the direct cost of returning the goods unless we have agreed otherwise.

For a faulty, damaged, incorrect or incomplete order, we will provide an appropriate remedy and will not require you to pay reasonable return costs where applicable.

Please package returned goods securely and include your order number. We are not responsible for items lost or damaged while being returned unless the return was arranged by us.

5. Refunds for statutory cancellations

Where you validly cancel an online order under your statutory cancellation rights, we will refund the payments received from you, including the cost of standard UK delivery where a delivery charge was paid.

Because UK delivery is free on all Kept orders, there is normally no delivery charge to refund.

We may delay the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever happens first.

Refunds will normally be made to the original payment method within 14 days of the relevant point required by law.

6. The 90-day money-back guarantee

Kept offers a 90-day money-back guarantee on the customer's initial 90-day period with Kept.

The guarantee begins on the date the customer's first order is delivered. It applies whether the first order is:

• A one-month subscription order;
• A three-month subscription order; or
• A one-time purchase.

The guarantee covers Kept product payments made during the initial 90-day period. A one-month subscriber may therefore claim for a second or third monthly order if the relevant payment was made within the initial 90-day period.

The guarantee does not reset when a customer receives a later order, renews a subscription or changes plan. Later orders paid for after the initial 90-day period are not covered by this guarantee.

You may contact support@keptdaily.co.uk during the initial 90-day period to request a guarantee refund. You do not need to prove that the product was faulty or provide a medical reason. We may ask for your order number and a brief explanation so that we can improve the customer experience.

You do not need to return an opened or partly used pouch to request a guarantee refund. This guarantee is limited to one claim per customer or household.

If the guarantee claim relates to a subscription, you must also cancel the subscription. Cancelling stops future renewal charges but does not automatically refund payments made after the initial 90-day period.

The guarantee is separate from and in addition to your statutory consumer rights.

7. Faulty, damaged or incorrect products

Please contact support@keptdaily.co.uk as soon as possible if your order is faulty, damaged, incorrect or incomplete.

Include your order number and photographs where relevant. We may ask for further information so that we can investigate and arrange an appropriate replacement or refund.

8. Subscription cancellations

Cancelling a subscription stops future renewal charges. It does not automatically refund a paid period or cancel an order that has already been dispatched.

Any refund for a subscription order is handled under this policy, the 90-day guarantee and applicable consumer law.

9. Contact

For refund, return or cancellation requests, contact:

DRTUCKLEYS LTD trading as Kept
Email: support@keptdaily.co.uk