Shipping Policy

Last updated: 28 July 2026

Where we ship

We currently ship to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently accept orders for delivery outside the United Kingdom.

Shipping charges

UK delivery is free on all orders, including one-time purchases and subscription orders.

There is no minimum order requirement for free UK delivery.

Dispatch time

Orders are normally dispatched on the next working day.

Orders placed on weekends or UK bank holidays are normally dispatched on the next working day after the weekend or bank holiday.

You will receive a dispatch confirmation email when your order has been sent. The email will include tracking information where tracking is available for the delivery service used.

Delivery time

Once dispatched, orders are normally delivered within 2 to 5 working days by Royal Mail.

These delivery times are estimates and are not guaranteed unless a specific delivery commitment is expressly stated at checkout.

Subscription orders

The first order in a subscription is dispatched according to the timings above.

After each successful renewal payment, the next subscription order is prepared and dispatched according to the same timings.

You may cancel, skip or change a subscription delivery where those options are available through your customer account. You can also contact support@keptdaily.co.uk for help.

A subscription cancellation normally stops future renewal orders. It does not automatically cancel an order that has already been paid for or dispatched.

Delayed or missing orders

If your order has not arrived within 10 working days of dispatch, please contact support@keptdaily.co.uk with your order number.

We will investigate the delivery and, where appropriate, arrange a replacement or refund in line with your legal rights and our Refund and Returns Policy.

Nothing in this policy limits your rights if goods do not arrive within the time required by law.

Damaged or incomplete orders

Please contact support@keptdaily.co.uk as soon as possible if your order:

• Arrives damaged;
• Is missing an item; or
• Appears to have been opened or damaged in transit.

Please include your order number and photographs of the packaging or product where possible. We will investigate and arrange an appropriate replacement or refund.

Goods remain at our risk until they are delivered to you, subject to applicable law.

Failed delivery

If a delivery cannot be completed because an incorrect address was provided, delivery was refused or a parcel was not collected from a collection point, contact us at support@keptdaily.co.uk.

We will try to help arrange redelivery. Where the failed delivery was caused by incorrect information or an action outside our control, we may ask you to cover any reasonable additional delivery cost before redelivery.

Address changes

If you need to change your delivery address after placing an order, contact us immediately at support@keptdaily.co.uk.

We can usually update the address if the order has not yet been dispatched. We cannot guarantee that an address change will be possible after dispatch.

Contact

For shipping questions, contact:

DRTUCKLEYS LTD trading as Kept
Email: support@keptdaily.co.uk